FAQ
WHAT IS THE MINIMUM ORDER?
The minimum order for any run is 20 pieces, we are really sorry but we can't do less than this as the set up time for a job is a huge portion of the work involved!
HOW MANY GARMENTS DO I NEED TO ORDER TO GET A DISCOUNT?
The price breaks are from 20-29, 30-49, 50-99, 100-200 garments. It always works out better to order in the next price break if you are getting close to that quantity. This is because the setup time and cost is all accounted for! We are happy to provide quotes for the different price breaks for comparison if you send us an email.
WHAT DO YOU NEED FROM ME TO PLACE AN ORDER OR GET A QUOTE?
We need to know what garments you would like, what colour you would like them, with a breakdown of sizes (we are happy to advise on this and provide quotes if you are unsure)
Also, we need to know how many colours the design has, where it is going on the garment, and what size the artwork will be.
We would be very grateful to receive the artwork in any of the following formats provided that it is hi-res (300dpi):
JPEG/PSD/PDF/AI/PNG
If you are unsure if the artwork meets these specs, just send over what you have and we can take a look.
CAN I CHANGE THE INK COLOUR?
You can indeed! There is a £10 charge for the ink change mid run as it is a bit time consuming to wash and reset the screen.
CAN I HAVE A MIX OF TEES/COLOURS IN THE ONE ORDER?
Absolutely, as long as the ink colour stays the same there will be no extra charge for changing shirt colour or type during the run.
WHAT INK DO YOU USE?
We use all waterbased inks here, which include some Vegan/Soil safe inks. The two main types of ink we use are HSA (high solids acrylic ink) and discharge inks. Both leave a very soft hand on the garment and do not feel like a big plastic sheet. They are better for the environment and your skin, and we like that so that's what we use! For our caps we use vinyl/plastisol transfers.
CAN YOU PRINT ME A SAMPLE?
Unfortunately, setting up a job is a very long process, and for this reason we cannot do a one off print. We are confident however that you will be more than pleased with your shirts as we do really care about what we put out into the world!
HOW LONG IS THE TURN AROUND TIME?
The standard turn around time is 2 weeks from receiving payment. We can do jobs faster of course if you have a deadline, just let us know and we can see what we can do!
CAN YOU DO ME A MOCK UP FOR THE SOCIALS?
Yes of course, if you need a mockup, we provide a free one with your print job.
WHEN AND HOW DO I PAY?
Once we have all the info together, we will send over an invoice with payment details which can be via BACS or Paypal. Once this is paid we can get the ball rolling on your order. We tend to accept payment up front so that we can order your stock in for the job etc.
HOW MUCH IS AN EXTRA PRINT, FOR EXAMPLE BACK PRINT/SLEEVE PRINT ETC?
This varies with how many garments you are getting printed. Just let us know and we can give you a quote for how much it would be for an extra print.
WHO IS IN THE TEAM?
It's just me! My name is Sarah and Heck Press is a one woman operation. Occasionally my husband (Chris) helps out when I need some gofering!
DELIVERY GENERAL INFO
We send everything tracked by DPD/DHL/Parcelforce on a 24/48 hr service dependent on it's shipping location. We will let you know when your order has shipped and when to expect its arrival. We can provide a tracking number, and we ask for your mobile number so that you can get an estimated delivery window on the day of delivery. We cannot accept any responsibility if the shipping company delivers late or makes a mistake, but we will endeavour to help out whatever way possible, just shout if you are having issues.